FAQ

People come to us with all sorts of questions about our hire equipment, services and prices. To help people understand the hire industry and the services we offer, we decided to put a few common questions together for you to browse through.

Have a look through our equipment hire FAQs and if you have additional questions, please don’t hesitate to contact us.

How does hiring work?

It’s very simple and cost effective. Select the hire products you require from our online catalogue and place an online quote enquiry or make a note of them and give us a call. A member of our experienced hire team will be on hand to answer any questions you might have, give advice on the products and services we offer and help you place your order. You can either call 07 3299 4844 (8am to 5pm, Monday to Friday), fax 07 3299 4833 or email info@edshire.com.au

Can I view the equipment before placing an order?

Yes you can. If you would like to view any of our products for your next event please call us and we will be happy to arrange an appointment for you to come in to view the items.

How much does the hiring cost?

The price of the equipment hire is depended on how long you require it for. The standard is a 4-day rate; this gives you ample time to set up and pack down after a one day event. For hires of between 5 and 7 days, our weekly rate will apply. Any additional days will be charged pro rata on the original rate. Long term, seasonal and special event rates are by quotation.

Can I hire equipment over the weekend?

If your event or party is on the weekend, you can either self collect or we can deliver the equipment on Friday and bring it back on Monday.

What suburbs do you deliver to and is there a delivery and collection charge?

We deliver to all areas of Brisbane, Ipswich, and Gold Coast and Sunshine Coast. Cost for delivery and collection varies with each suburb. If you would prefer to collect your own equipment, we are open between 8am and 5pm, Monday to Friday.

Can I set a freestanding marquee up myself?

Unfortunately no. Ed’s Hire trained staff will safely build your freestanding marquee as they are big structures that require expertise to erect. However, we do have some older style peg & pole marquees that allow to be self erected.

What if I need delivery or collection outside of standard business hours?

This is no problem. Simply advise our hire team of your special requirements when placing your order with us. You will be provided with a quote if any additional out of hours charges apply.

How early should I place my order for my upcoming event?

As soon as possible to ensure the equipment is available for hire, especially in the busier summer months. To make a booking, we require payment of a security bond. The security bond varies depending on the quantity and type of equipment required. At the completion of the hire, we will refund the security bond back to you provided all equipment comes back in good order. Please refer to our Conditions of Hire.

Can I change my order after I have placed it?

Where possible we make every effort to accommodate changes to orders provided we are given sufficient notice. Equipment additions are subject to availability. Please refer to Conditions of Hire for our cancellation policy.

How do I pay for my order?

We accept all Visa, MasterCard and Debit Card payment over the phone, EFT or Cheque in advanced or cash on delivery. Corporate customers may set up an account with us.

What happens if I break, damage or lose equipment?

After collection, your equipment will be sorted and counted by our trained team. Any items that are found to be missing, broken or damaged will be charged for. Be sure equipment is secured when not in use and protected from the weather.

Who is responsible for the equipment whilst on hire?

As the hirer you are responsible for all the equipment hired from Ed’s Hire from the time of delivery through to the collection. The hirer will be responsible for the cost of the repair of all goods damaged and replacement of goods lost or stolen. Please ensure you look after the hire equipment and arrange for adequate security.

What size marquee will I need?

This really depends on how many guest you’re catering for and whether they will be standing or seated at round or rectangle tables. Other items you may want to consider under the marquee include a dance floor, cake table, buffet table etc.

Hint: You should allow approximately 1.1 square meters per guest for dining and 0.7 square meters per guest standing.

Do marquees need to be pegged?

A: Your Freestanding Marquee needs to be securely anchored by one of two methods. If it is being erected on a grass surface it can be pegged into the ground, provided there are no underground services. This is the cheapest and more effective way. If it is being erected on a hard surface it will be weighted down.

What is a Freestanding Marquee?

A freestanding marquee is ideal for most occasions as they have no ropes or centre poles. They are extremely flexible with walls that can be opened and closed by the hirer as weather permits. Virtually no clearance is required around the sides of the marquee however, there does need to be a full 6m or 10m width to enable installation. Lengthwise they come in 3m increments. They also offer complete block out from the sun’s UV rays.

Is it possible to erect a marquee on sloping or uneven ground?

Yes, depending upon the severity of the slope or the situation. A complimentary site inspection will identify any particular site constraints or requirements for marquee erection.

Do I wash my crockery and glassware before return?

Yes to the extent that there is no food scraps on crockery and cutlery and no liquids left in the glassware i.e. Rinse all table ware before return or an additional cleaning fee will be charged.

Do we wash the linen?

No, a laundry fee is included in the price of linen hire.